On the back or side of each station you will find a cable with three connectors:
Lighning, Type-C and Micro-USB. You can use it to charge your smartphone to
switch it on and rent a powerbank.
To return the powerbank, simply insert it into the free slot of any KEEP IN TOUCH
station. The rental will end automatically. The list of stations and their locations can
be found in the KEEP IN TOUCH app.
If you have inserted the powerbank into a free slot of the station and the rental has
not completed within two minutes, check if there is a problem with the internet
connection.
If the problem persists, check if the blue light on the station is blinking. If not, inform
any member of staff at the location where the station is installed: it may simply be
switched off.
If the problem persists, please contact our customer service team: +971 566 27 02220
In this case you should immediately call the support team: +971 566 27 0220
In case of failure to return the powerbank within 30 days, a full refund of 300 AED is required.
Return the powerbank to any station that is convenient for you.
We would appreciate it if you let us know in any way you can so that we can get this
fixed quickly.
On the back or side of each station you will find a cable with three connectors:
Lighning, Type-C and Micro-USB. You can use it to charge your smartphone to
switch it on and rent a powerbank.
To return the powerbank, simply insert it into the free slot of any KEEP IN TOUCH
station. The rental will end automatically. The list of stations and their locations can
be found in the KEEP IN TOUCH app.
If you have inserted the powerbank into a free slot of the station and the rental has
not completed within two minutes, check if there is a problem with the internet
connection.
If the problem persists, check if the blue light on the station is blinking. If not, inform
any member of staff at the location where the station is installed: it may simply be
switched off.
If the problem persists, please contact our customer service team: +971 566 27 02220
In this case you should immediately call the support team: +971 566 27 0220
In case of failure to return the powerbank within 30 days, a full refund of 300 AED is required.
Return the powerbank to any station that is convenient for you.
We would appreciate it if you let us know in any way you can so that we can get this
fixed quickly.
On the back or side of each station you will find a cable with three connectors:
Lighning, Type-C and Micro-USB. You can use it to charge your smartphone to
switch it on and rent a powerbank.
To return the powerbank, simply insert it into the free slot of any KEEP IN TOUCH
station. The rental will end automatically. The list of stations and their locations can
be found in the KEEP IN TOUCH app.
If you have inserted the powerbank into a free slot of the station and the rental has
not completed within two minutes, check if there is a problem with the internet
connection.
If the problem persists, check if the blue light on the station is blinking. If not, inform
any member of staff at the location where the station is installed: it may simply be
switched off.
If the problem persists, please contact our customer service team: +971 566 27 02220
In this case you should immediately call the support team: +971 566 27 0220
In case of failure to return the powerbank within 30 days, a full refund of 300 AED is required.
Return the powerbank to any station that is convenient for you.
We would appreciate it if you let us know in any way you can so that we can get this
fixed quickly.
