Version 3.0 · Effective from: 9 August 2026 · Last updated: 9 August 2026

NOTICE. This Agreement constitutes a legally binding contract between the User and the Company. The User is required to read it before registering an Account or commencing a Rental. A person who does not accept this Agreement must not register an Account, must not scan a Station and must not rent a Power Bank.

This Agreement is published in English.

1. The parties and the constituent documents

1.1 Parties. This Agreement is concluded between the person using the Service (the "User") and KEEP IN TOUCH SELLING PRODUCTS & SERVICES BY AUTOMATIC VENDING MACHINES L.L.C., a limited liability company licensed in the Emirate of Dubai, United Arab Emirates, Trade Licence No. 1144640, having its registered address at Arenco Offices DIP, Building 3, Office 116, Dubai Investments Park, Dubai, United Arab Emirates (the "Company"). The Company is the sole counterparty of the User under this Agreement.

1.2 The Service. The Company operates a power bank sharing service in the United Arab Emirates (the "Service") by means of its website https://www.kit-rent.com (the "Website") and the KEEP IN TOUCH mobile application for iOS and Android (the "App") (together, the "Platform"), using automated stations (the "Stations") installed at commercial premises (the "Venues") and portable batteries (the "Power Banks"). The provision of one Power Bank to the User for a period of time is referred to in this Agreement as a "Rental".

1.3 Status of the Venues. A Venue that hosts a Station is a commercial partner of the Company and is not a party to this Agreement. A Venue does not operate the Service, does not determine the price payable by the User, does not receive payment from the User, does not hold the User's personal data and bears no responsibility towards the User in respect of the Service, a Power Bank or a Station. Any matter arising out of a Rental shall be addressed to the Company in accordance with clause 15 and not to the personnel of the Venue.

1.4 Constituent documents. This Agreement incorporates, and the User accepts concurrently with it:

(a) the Payment and Refund Policy, which contains the Schedule of Charges, being the exhaustive statement of the amounts the Company may charge and the manner of their calculation;

(b) the Privacy Policy, which sets out the personal data processed by the Company, the purposes and legal bases of that processing, the retention periods applied and the rights of the User; and

(c) each Acceptance Certificate created upon the release of a Power Bank, which records the particulars of that Rental.

In the event of any conflict between this Agreement and any of the foregoing documents, this Agreement shall prevail, save in respect of amounts payable, as to which the Schedule of Charges contained in the Payment and Refund Policy shall prevail.

1.5 Version control. Each version of the documents listed in clause 1.4 bears a version number and an effective date. The Company maintains a record of the version accepted by the User and the date of acceptance, and shall furnish a copy of that record upon request in accordance with clause 17.4.

2. Amendment of this Agreement

2.1 The Company may amend this Agreement, including the Schedule of Charges. The Company shall publish the amended version on the Platform and shall notify the User in the App and by e-mail, in accordance with clause 17.5, not less than 14 days before the amendment takes effect, except where the amendment is required to take immediate effect by law or operates solely to the benefit of the User.

2.2 A User who does not accept an amendment may terminate this Agreement at any time before the amendment takes effect, without charge, by closing the Account in accordance with clause 16.1. Continued use of the Service after the effective date constitutes acceptance of the amended version.

2.3 No amendment shall have retrospective effect in respect of a Rental commenced before the amendment took effect. The price of a Rental is the price displayed to the User in the App immediately before that Rental commenced.

3. Eligibility

3.1 By accepting this Agreement the User represents and warrants that:

(a) the User is 18 years of age or older and has the legal capacity to enter into this Agreement;

(b) the information furnished by the User to the Company is accurate, complete and maintained up to date; and

(c) the User's use of the Service complies with the laws of the United Arab Emirates.

3.2 The Platform is not intended for children and the Company does not knowingly provide the Service to any person under 18 years of age. Where the Company becomes aware that an Account belongs to a person under 18 years of age, it shall close that Account and refund any amounts charged in respect of Rentals effected through it.

4. The Account

4.1 Registration. The User may create an account (the "Account") by any of the following methods:

(a) by means of the User's mobile telephone number, verified by a one-time passcode transmitted to that number;

(b) by signing in with the User's Apple account; or

(c) by signing in with the User's Google account.

The Account is personal to the User. Depending on the method employed, the Company may hold a verified mobile number, an e-mail address, or both. Where the User signs in with Apple and elects to conceal the e-mail address, the Company receives only the relay address generated by Apple and shall use that address for the purpose of communication. Any reference in this Agreement to the User's mobile number shall, where the User did not register by means of a mobile number, be construed as a reference to the identifier associated with the sign-in method employed.

4.2 The User shall not transfer the Account, share it, or permit any other person to effect a Rental through it.

4.3 The User shall keep the Account, the verification codes and the sign-in account employed secure, and shall notify the Company without delay through the App upon becoming aware of any unauthorised use of the Account. From the moment of such notification the User bears no responsibility for charges arising from that unauthorised use, and the Company shall suspend the Account as soon as reasonably practicable.

4.4 The User is responsible for Rentals effected through the Account before unauthorised use is reported, unless the unauthorised use resulted from a failure by the Company to maintain the security of the Platform.

5. Conduct of a Rental

5.1 The User shall download the App, register by one of the three methods set out in clause 4.1, and register a valid payment method in accordance with clause 9.5.

5.2 Commencement. A Rental is commenced solely by scanning the QR code of the Station by means of the App. No other method of commencing a Rental exists. Before the Rental commences the App displays to the User the tariff applicable at that Station, and a Rental cannot be commenced without acceptance of the tariff so displayed. By confirming, the User accepts the charges arising under that tariff in respect of that Rental.

5.3 Upon commencement the Station releases one Power Bank. The Company creates an Acceptance Certificate recording the Station, its address, the serial number of the Power Bank, the date and time, and the versions of the documents listed in clause 1.4 then in force, and shall furnish a copy of that Acceptance Certificate to the User upon request.

5.4 The Rental continues, and charges accrue in accordance with the Schedule of Charges, until the Power Bank is returned into a slot at any KEEP IN TOUCH Station and the return is confirmed by the App. Charges cease to accrue at the moment the Station registers the return. The confirmation displayed in the App serves as the User's receipt. The first 5 minutes of every Rental are free of charge, in accordance with clause 8.5.

5.5 Availability. The App displays, in the list of locations, the number of Power Banks and the number of vacant slots then recorded at each Station, so that the User may verify availability before travelling to it. That information reflects the records of the Company at the time it is consulted. The Company does not warrant that a Power Bank will be available at any particular Station or at any particular time, or that a vacant slot will be available at the Station at which the User wishes to effect a return. Where the nearest Stations are full, the User shall contact the Company through the App before further charges accrue; the Company shall then indicate where the Power Bank is to be returned, and shall not charge the User in respect of the period during which the Company was unable to provide a functioning means of return.

6. Safety requirements

Power Banks contain lithium-ion cells. Improper use may cause overheating, fire or personal injury. Accordingly:

(a) a Power Bank shall be used only to charge low-power mobile devices by means of its integrated connectors, within the voltage and current stated on the unit (output DC 5.0 V ⎓ 2.1 A);

(b) a Power Bank shall not be opened, pierced, crushed, dropped, submerged, heated, short-circuited, incinerated or modified, and shall not be used with damaged cables;

(c) a Power Bank shall not be used or stored in a hot place, in direct sunlight for prolonged periods, or in any place where a fire would be hazardous;

(d) where a Power Bank becomes hot, swells, leaks, emits an odour or is damaged, the User shall cease using it immediately, keep it away from flammable material and report it to the Company through the App, in the Support section. A visibly damaged Power Bank shall not be returned into a Station; and

(e) Power Banks shall be kept away from children.

Where the User observes, or is informed, that a Power Bank appears damaged or defective before use, the User shall not use it. Upon the User reporting the matter through the App and taking another unit, no charge shall be made in respect of the Rental of the reported unit.

7. Care of the Power Bank

The User shall:

(a) use the Power Bank reasonably, carefully and lawfully;

(b) return it in the same condition in which it was received, fair wear and tear excepted;

(c) refrain from hiring it out to any other person and from using it in the conduct of a business;

(d) refrain from modifying, dismantling, writing upon, affixing stickers to, defacing or attaching anything to a Power Bank or a Station, and from using either for advertising purposes; and

(e) refrain from damaging a Station or obstructing its use by others.

8. Defective Service

8.1 Where a Power Bank does not function, does not charge the User's device or is otherwise faulty, the User shall report the matter through the App, in the Support section, as soon as the fault is noticed.

8.2 Where the fault is not attributable to the User, the Company shall, at the election of the User, either (a) perform the Service again correctly, by providing a replacement Power Bank at no additional charge, or (b) refund the amount paid in respect of the affected Rental, in whole or in part according to the extent to which the User was able to use it.

8.3 The Company shall complete the remedy elected under clause 8.2 within 3 working days of the User's report. This is the period stated by the Company for remedying a defective Service.

8.4 Nothing in this Agreement derogates from the rights of the User under the consumer protection law of the United Arab Emirates, including the right to have a defective service re-performed or refunded and the right to claim compensation for damage suffered. Where this Agreement affords the User less than the law affords, the law shall apply.

8.5 Free period. The User may terminate any Rental within 5 minutes of its commencement by returning the Power Bank into a slot at a Station, and no charge shall be made in respect of that Rental. This applies to every Rental and for any reason; the User is not required to state a reason and is not required to report a fault. Where the reason is that the Power Bank did not function, the Company invites the User to report the matter in the App so that the unit may be withdrawn from service, but the User's entitlement not to be charged is not conditional upon such a report.

9. Charges

9.6 No deposit. The Company does not take a security deposit and does not place a pre-authorisation hold on the User's card. The User is charged only the amounts contained in the Schedule of Charges, and only as they fall due.

10. Breach by the User

10.1 Where the User breaches this Agreement the Company may, proportionately to the breach: (a) require the User to remedy the breach; (b) charge an amount contained in the Schedule of Charges corresponding to the loss actually suffered by the Company, following the procedure applicable under clause 9.3; (c) suspend the Account; or (d) close the Account and terminate this Agreement.

10.2 The Company shall notify the User, in the App and by e-mail in accordance with clause 17.5, of the measure taken and the reasons therefor, and shall do so before taking the measure, save where immediate action is necessary to protect safety, security or other users, or where the law so requires.

10.3 The User may challenge any suspension, closure or charge in accordance with clause 15. The Company shall respond within 3 working days. Suspension does not of itself terminate this Agreement and does not entitle the Company to retain money in respect of a Service that has not been provided.

11. Personal data

11.1 The Company is the data controller in respect of the personal data processed in connection with the Service. The categories of data collected, the purposes and legal bases of processing, the retention periods, the recipients, the place of storage and the rights of the User are set out in the Privacy Policy.

11.2 The Company does not disclose the User's personal data to Venues.

11.3 Marketing. The Company shall send marketing communications only to a User who has separately opted in, and such consent may be withdrawn at any time in the App without affecting the User's use of the Service.

12. Material submitted by the User

12.1 This clause applies only to material voluntarily submitted by the User, such as a review, a photograph, a suggestion or feedback, and does not apply to the User's personal data, which is governed exclusively by the Privacy Policy.

12.2 In respect of such material the User grants the Company a non-exclusive, royalty-free licence to store, reproduce, adapt the format of and display it on the Platform and in the Company's own channels, for the purpose of operating and promoting the Service.

12.3 The Company shall not use the User's name or image in advertising, and shall not license the User's material to any third party for publication outside the Platform, without the User's prior consent. The Company may edit format but not meaning. The User may withdraw the licence by deleting the material or closing the Account; a reasonable period may be required to remove copies from backups.

12.4 The User agrees that the Company may use suggestions and feedback concerning the Service freely and without payment.

13. Intellectual property

13.1 All intellectual property in the Platform, the Stations, the Power Banks and the KEEP IN TOUCH name and logos vests in the Company or its licensors. Nothing in this Agreement transfers such property to the User, save that title to an individual Power Bank passes to the User in the circumstances stated in clause 9.4.

13.2 The Company grants the User a limited, revocable, non-exclusive and non-transferable licence to download and use the App for the User's own personal, non-commercial purposes, for so long as the User complies with this Agreement.

13.3 The User shall not copy, imitate, reverse engineer, decompile or commercially exploit the Platform or the Company's marks.

14. Prohibited conduct

14.1 The User shall not: use the Service without legal capacity or while suspended; transfer the Account; collect or misuse the login credentials or personal data of another person; harass or threaten any person through the Platform; interfere with, overload, probe or damage the Platform, a Station or the Company's systems, or introduce malicious code; circumvent the Company's security measures or access data the User is not authorised to access; infringe the intellectual property of the Company or of any other person; state or imply that the User is an agent or affiliate of the Company; resell, sublicense or commercialise the Service; employ automated means to access the Platform; or use the Service or a Power Bank for any unlawful purpose.

14.2 The Company does not monitor the conduct of users outside the Service and is not responsible for the conduct of other users. This does not affect the Company's own obligations to the User under this Agreement or under the consumer protection law of the United Arab Emirates.

15. Complaints and disputes

15.1 Preliminary recourse to the Company. The User shall address any complaint to the Company through the App, in the Support section, or by telephone on +971 4 576 0715, stating the Account ID, the Rental session concerned and the circumstances of the complaint.

15.2 Response. The Company shall acknowledge the complaint and provide a reasoned response within 3 working days, that being the period the Company applies to every complaint, dispute and request addressed to it. Where the complaint concerns a charge, the Company shall state the amount, the basis on which it was calculated and the manner in which it may be disputed.

15.3 Consumer protection authorities. Where the User is not satisfied, the User may refer the matter to the competent consumer protection authority, which in the Emirate of Dubai is the Dubai Corporation for Consumer Protection and Fair Trade (Dubai Department of Economy and Tourism); a complaint may also be filed with the Ministry of Economy and Tourism. Nothing in this Agreement prevents or delays such a referral.

15.4 Data protection. Where the complaint concerns personal data, the User may additionally complain to the UAE Data Office, as described in the Privacy Policy.

15.5 Jurisdiction. Subject to clauses 15.1 to 15.4, the courts of Dubai, United Arab Emirates, shall have jurisdiction over any dispute arising out of or in connection with this Agreement or the Service. This does not deprive the User of the right to bring proceedings before any other court having jurisdiction under the law.

16. Termination

16.1 Termination by the User. The User may terminate this Agreement at any time by closing the Account in the App, provided that any Power Bank held has been returned and any amount properly due has been paid. The User may not delete the Account while any sum is owed to the Company in respect of the Service. Where an amount is outstanding, the Company shall inform the User of that amount and of the means of payment; upon payment, or upon confirmation by the Company that nothing is owed, the User may delete the Account. This restriction applies only to amounts properly due under the Schedule of Charges and does not apply to an amount that is the subject of a dispute under clause 15 while that dispute remains open.

16.2 Termination by the Company. The Company may terminate this Agreement upon 5 working days' notice where the User ceases to satisfy clause 3, or with immediate effect where the User commits a material breach of this Agreement, fails to pay an amount properly due within 7 days of a written reminder, or uses the Service unlawfully. The Company shall state its reasons.

16.3 Effect of termination. Termination does not affect rights or obligations accrued before it took effect. The Company may continue to claim amounts properly due, and the User may continue to claim refunds and compensation properly due. Clauses 9, 11, 13, 15, 17 and 18 survive termination.

17. Electronic acceptance, records and notices

17.1 The User accepts this Agreement, the Payment and Refund Policy and the Privacy Policy electronically, by marking the acceptance box upon registration and by confirming each Rental in the App. The User agrees to contract electronically and agrees that each Acceptance Certificate is signed electronically in the manner described in that Acceptance Certificate.

17.2 Each Rental is concluded through an automated system, namely the User's instruction given in the App to the Station. The User agrees that a contract concluded in this manner is valid and enforceable without the involvement of any natural person on the part of the Company at the time of conclusion.

17.3 The User's electronic acceptance identifies the User, by the Account ID together with the verified mobile number or the account used to sign in (Apple or Google), and records the User's intention. It has the same effect as a signature.

17.4 The Company maintains an electronic record of the version of each document accepted by the User and the date of acceptance, and of every Rental and charge. The Company shall furnish a copy of that record upon request, free of charge.

17.5 Notices. The Company gives notices to the User in the App and by e-mail, to the address held on the Account, including a relay address supplied by Apple where the User elected to conceal the e-mail address. Where a notice commences a period within which the User may respond, such as under clause 9.3(c), the Company sends it by both routes where it holds an e-mail address for the User, and the period runs from the later of the two. Where the User registered by mobile number only and the Company holds no e-mail address, the App is the sole route available to the Company. The User gives notices to the Company through the App, in the Support section. A notice is deemed received on the day it is sent, or on the next working day where it is sent outside working hours. The User shall keep the contact details held on the Account current.

18. General provisions

18.1 Liability of the Company. The Company is liable to the User for loss suffered by the User that is a foreseeable consequence of a breach by the Company of this Agreement or of a failure by the Company to exercise reasonable care and skill.

The Company does not exclude or limit its liability in any manner for: death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; the User's right under the consumer protection law of the United Arab Emirates to compensation for personal or material damage arising from the Service; the User's right to have a defective Service re-performed or refunded; or any other matter that may not lawfully be excluded or limited. No monetary cap applies to any of the foregoing.

Beyond those matters, and only to the extent permitted by law, the Company is not liable for business losses, loss of profit, loss of business opportunity or loss of data belonging to a business, the Service being supplied to the User for personal, non-commercial purposes.

18.2 Liability of the User. The User is liable for loss suffered by the Company as a direct result of the User's breach of clauses 6, 7 or 14, or of the User's unlawful use of the Service. This does not extend to loss caused by an act or omission of the Company, and does not exclude or reduce any right of the User under the consumer protection law of the United Arab Emirates. The Company shall notify the User of any claim, and the User may participate in its defence.

18.3 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including power failure, network failure, fire, flood, epidemic, action of government or closure of a Venue. The Company shall notify the User and, where the interruption affects a Rental in progress, shall not charge the User in respect of the period affected.

18.4 Assignment. The Company may transfer its rights and obligations under this Agreement to another company, provided that this does not diminish the rights of the User, and shall notify the User in advance. The User may not transfer the User's rights and obligations.

18.5 Severability. Where any provision is found to be unlawful or unenforceable, the remaining provisions continue in force.

18.6 Entire agreement. This Agreement together with the documents listed in clause 1.4 constitutes the entire agreement between the parties in respect of the Service. Nothing in this clause limits liability for fraud.

18.7 No partnership. Nothing in this Agreement creates a partnership, agency, employment or joint venture between the User and the Company, or between the User and a Venue.

18.8 Sanctions. The Company does not provide the Service where to do so would contravene sanctions or export control measures applicable in the United Arab Emirates.

18.9 Language. This Agreement is published in English. An Arabic version will be published in a later release; until such publication, the English text is the only version.

18.10 Governing law. This Agreement, and any dispute or claim arising out of or in connection with it, the Service or the Platform, is governed by the federal law of the United Arab Emirates and the law of the Emirate of Dubai.

KEEP IN TOUCH SELLING PRODUCTS & SERVICES BY AUTOMATIC VENDING MACHINES L.L.C. · Trade Licence No. 1144640 · Arenco Offices DIP, Building 3, Office 116, Dubai Investments Park, Dubai, United Arab Emirates ·

Support: in the App, Support section · +971 4 576 0715

Version 3.0 — Effective 9 August 2026. Supersedes the version dated 15 September 2025. Previous versions are available on request.